Refund Policy
Company Name: ONTIME WISH LIMITED
Registered Address: Unit 1503 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN
1. Overview
At ONTIME WISH LIMITED, we strive to ensure that you are fully satisfied with your purchase. This Refund Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.
This policy is in accordance with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
2. Your Right to Cancel (Online Orders)
If you purchase products online, you have the right to cancel your order within 14 calendar days from the day you receive the goods, without giving any reason.
To exercise your right to cancel, you must notify us in writing via email at:
morgansharpin@ontimewishlimited.com
You then have an additional 14 days to return the goods to us.
3. Conditions for Returns
To be eligible for a refund:
• Items must be unused and in their original condition
• Products must be returned in original packaging where possible
• Items must not be assembled, installed, or modified
• Proof of purchase is required
We reserve the right to make a deduction from the refund if the goods show signs of handling beyond what is necessary to establish their nature, characteristics, and function.
4. Non-Returnable Items
The following items cannot be returned unless faulty:
• Custom-made or made-to-order furniture
• Personalized or modified products
• Items damaged due to misuse or improper assembly
5. Faulty or Damaged Goods
If your item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with photographs and order details.
Under the Consumer Rights Act 2015:
• You have the right to reject faulty goods within 30 days for a full refund
• After 30 days, we may offer repair or replacement
• If repair or replacement is not possible, you may be entitled to a refund
6. Refund Process
Once we receive and inspect the returned item:
• Refunds will be processed within 14 days
• Refunds will be issued to the original payment method
• Original delivery costs will be refunded where required by law
We may withhold the refund until goods are received or proof of return is provided.
7. Return Shipping Costs
• If you cancel within the 14-day cooling-off period, you are responsible for return shipping costs
• If the item is faulty or incorrect, we will cover the return shipping costs
We recommend using a tracked delivery service for returns.
8. Contact Information
For return requests or refund inquiries, please contact:
ONTIME WISH LIMITED
Unit 1503 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN
Email: morgansharpin@ontimewishlimited.com
Company Name: ONTIME WISH LIMITED
Registered Address: Unit 1503 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN
1. Overview
At ONTIME WISH LIMITED, we strive to ensure that you are fully satisfied with your purchase. This Refund Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.
This policy is in accordance with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
2. Your Right to Cancel (Online Orders)
If you purchase products online, you have the right to cancel your order within 14 calendar days from the day you receive the goods, without giving any reason.
To exercise your right to cancel, you must notify us in writing via email at:
morgansharpin@ontimewishlimited.com
You then have an additional 14 days to return the goods to us.
3. Conditions for Returns
To be eligible for a refund:
• Items must be unused and in their original condition
• Products must be returned in original packaging where possible
• Items must not be assembled, installed, or modified
• Proof of purchase is required
We reserve the right to make a deduction from the refund if the goods show signs of handling beyond what is necessary to establish their nature, characteristics, and function.
4. Non-Returnable Items
The following items cannot be returned unless faulty:
• Custom-made or made-to-order furniture
• Personalized or modified products
• Items damaged due to misuse or improper assembly
5. Faulty or Damaged Goods
If your item arrives damaged, defective, or not as described, please contact us within 48 hours of delivery with photographs and order details.
Under the Consumer Rights Act 2015:
• You have the right to reject faulty goods within 30 days for a full refund
• After 30 days, we may offer repair or replacement
• If repair or replacement is not possible, you may be entitled to a refund
6. Refund Process
Once we receive and inspect the returned item:
• Refunds will be processed within 14 days
• Refunds will be issued to the original payment method
• Original delivery costs will be refunded where required by law
We may withhold the refund until goods are received or proof of return is provided.
7. Return Shipping Costs
• If you cancel within the 14-day cooling-off period, you are responsible for return shipping costs
• If the item is faulty or incorrect, we will cover the return shipping costs
We recommend using a tracked delivery service for returns.
8. Contact Information
For return requests or refund inquiries, please contact:
ONTIME WISH LIMITED
Unit 1503 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN
Email: morgansharpin@ontimewishlimited.com
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