Shipping Policy

Company Name: ONTIME WISH LIMITED

Registered Address: Unit 1503 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN

1. Overview
ONTIME WISH LIMITED is committed to delivering your furniture safely and efficiently. This Shipping Policy outlines our processing times, delivery methods, costs, and responsibilities.

2. Order Processing Time
• Orders are typically processed within 1–3 business days after payment confirmation.

• Custom or made-to-order items may require additional production time. Estimated timelines will be provided at checkout or upon request.

• Orders are processed Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a confirmation email with delivery details.

3. Delivery Areas
We currently deliver within the United Kingdom.

For international shipping requests, please contact us before placing your order to confirm availability and pricing.

4. Delivery Times
Estimated delivery times:

• Standard UK Delivery: 3–7 business days

• Large furniture items: 5–10 business days, depending on location

Delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or peak seasons.

5. Shipping Costs
Shipping costs are calculated at checkout based on:

• Delivery location

• Size and weight of items

• Selected delivery service

Any applicable delivery charges will be clearly displayed before payment is completed.

6. Large Furniture Deliveries
For wardrobes, cabinets, and larger furniture items:

• Delivery may be arranged via specialist furniture couriers

• Delivery is typically to the front door or ground floor entrance unless otherwise agreed

• Customers must ensure sufficient access space for delivery

If delivery fails due to access restrictions or incorrect address information, additional delivery fees may apply.

7. Order Tracking
Where available, tracking information will be provided once your order has been dispatched.

8. Damaged or Missing Items
Please inspect your items upon delivery.

If your order arrives damaged or incomplete:

• Notify us within 48 hours of delivery

• Provide photographs of the damage and packaging

• Include your order number in all correspondence

We will assess the issue and arrange a replacement, repair, or refund where appropriate.

9. Delivery Delays
While we aim to meet all estimated delivery times, HERE EIGHT LIMITED is not liable for delays caused by events beyond our reasonable control, including courier disruptions, severe weather, or supply chain interruptions.

10. Incorrect Address
Customers are responsible for providing accurate delivery details. We are not responsible for delays or losses caused by incorrect or incomplete address information.

11. Contact Information
For shipping inquiries, please contact:

ONTIME WISH LIMITED

Unit 1503 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN

Email: morgansharpin@ontimewishlimited.com